App Support
Welcome, solo travelers!
Need help? You are in the right place.
Contact Us
Email: support@solavelloapp.com
We reply within 24 hours on business days.
Troubleshooting
Location not working
- Go to Settings > Privacy > Location Services > Solavello and choose "While Using the App."
- Move closer to a window or outdoors — GPS/Wi-Fi signals may be weak indoors.
- Force-quit and relaunch the app, then try again.
Cannot send a Wave
- Open the other user's profile detail screen and tap the Wave button.
- You cannot wave to users who have already checked out.
- Waves sent offline are queued and delivered automatically once you reconnect.
How to upgrade your plan
iOS:
- Tap the menu icon in the top-left corner.
- Select Subscription to upgrade to Lite or Standard.
- After purchase, open iOS Settings > Subscriptions to change or cancel anytime.
Android:
- Tap the menu icon in the top-left corner.
- Select Subscription to upgrade to Lite or Standard.
- After purchase, open Google Play > Subscriptions to change or cancel anytime.
How to block or report a user
- Open the user's profile detail screen.
- Tap the menu in the top-right corner.
- Choose Block or Report. Blocked users disappear from your lists.
Frequently Asked Questions
- Is Solavello a dating app?
- No. There is no chat or matching — only travel note sharing and optional Waves.
- What personal data do you store?
- Just your travel nickname, profile photo, check-in location, and notes.
- Can I use the app for free?
- Yes. The Basic plan is free with limited check-ins. Upgrade to Lite or Standard for more flexibility.
Privacy & Legal
- Privacy Policy: https://solavelloapp.com/privacy.html
- Terms of Service: https://solavelloapp.com/terms.html
App Info
Last updated
March 21, 2026
iOS
15.0 or later
Travel lighter, share smarter.
Check in, leave a note, and let your journey guide the next traveler.