Privacy Policy

Last updated: February 17, 2026

Solavello ("Solavello," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use the Solavello mobile application (the "App").

This Policy contains separate sections for EU/EEA/UK/Switzerland residents and non-EU users, where required by law.

1. Who We Are (Contact)

Data Controller / Operator: Jumpei Kasahara (Japan)

Email: support@solavelloapp.com

2. What Solavello Does (High-Level)

Solavello is designed for solo travelers to:

Check in at a place you are staying (e.g., hostel/hotel/guesthouse)
Share a short Traveler's Plan
See nearby travelers while you are using the App (approximately within 100 meters)
Send a Wave (a notification-based heads-up)
Use safety features such as blocking and reporting
Save optional Memories/selfies you choose to upload
Use invitation features (an "invitation tree / travel circle") where you may see shared check-in status of people connected to you

Solavello has no in-app messaging (no DMs) and no matching.

3. Information We Collect

We collect information you provide, information generated by your use of the App, and limited technical data.

A) Account Information

Travel nickname
Profile photo (optional)
Optional profile details: gender, nationality, language, self-introduction (optional)
Sign in with Apple identifier (a unique token/identifier used to authenticate your account)
If Apple provides it and you choose to share it: name and/or email (optional; depends on your Apple settings)

B) Location and Check-In Information

Approximate real-time location while you are using the App (with your device permission)
- Used to display nearby travelers and nearby activity
- We do not perform continuous background location tracking
Check-in data you create (e.g., a check-in record tied to a place and time), which may include:
- A place label (e.g., accommodation name or area) and time of check-in
- An approximate location reference used to support nearby features and safety/abuse prevention

C) User Content and Interactions

Traveler's Plan posts you create
Likes on Traveler's Plans (sent and received)
Waves (sent and received)
Profile views / interaction signals necessary to operate related lists in the App
Memories/selfies you choose to upload or save in the App (optional)

D) Safety and Trust Information

Block actions (who you block)
Report submissions (who/what you report, and the content or context you include)
Records related to safety enforcement (e.g., review outcomes, limited audit logs)

E) Technical and Diagnostic Data

Device and app information such as device type, OS version, app version, language, and time zone
Crash logs and performance diagnostics
Basic analytics (events such as feature usage) in an aggregated or pseudonymous form where possible

F) Subscription and Purchase Information

Subscriptions and purchases are handled through Apple and may be processed through RevenueCat for subscription status management.

We receive subscription status and entitlement information (e.g., active/inactive, plan type)
We do not store your full payment card details

4. How We Use Your Information

We use information to operate, maintain, and improve Solavello, including to:

1. Provide core functionality

Authenticate you (Sign in with Apple)
Enable check-ins and Traveler's Plan posting
Display nearby travelers and relevant nearby activity while you use the App
Show interactions such as likes, waves, and profile views

2. Deliver notifications

Send Wave notifications and other necessary service notifications (if you enable notifications)

3. Enable safety features

Allow blocking and reporting
Investigate and prevent abuse, harassment, spam, fraud, or misuse

4. Operate subscriptions

Verify entitlements and provide paid features
Handle customer support for billing-related issues (without accessing your full payment details)

5. Improve and secure the App

Debug, monitor stability, analyze performance
Maintain the integrity and security of the service

We do not sell your personal information.

We share information only as needed to provide the App, comply with law, and keep users safe.

A) Service Providers (Processors)

We may use third-party providers to process data on our behalf, such as:

Google Firebase (authentication, database/storage, cloud functions, analytics/crash diagnostics, and related infrastructure)
RevenueCat (subscription status and entitlement management)
Apple (Sign in with Apple, App Store billing, and Apple Push Notification service)

These providers process data under their own terms and, where applicable, contractual safeguards.

B) Legal and Safety

We may disclose information if we believe in good faith that disclosure is necessary to:

Comply with applicable laws, lawful requests, or legal processes
Protect the rights, safety, and security of users, the public, or Solavello
Prevent or investigate wrongdoing

C) Business Changes

If Solavello is involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to applicable law and notice where required.

6. Data Retention

We retain information only as long as necessary for the purposes described above:

Account data: retained while your account is active
Traveler's Plans, likes, waves, and interactions: retained while your account is active and deleted upon account deletion (subject to limited exceptions below)
Memories/selfies: retained while your account is active and deleted upon account deletion (or earlier if you delete them in the App, if available)
Safety records (block/report): retained only as long as necessary to review and enforce safety rules, resolve disputes, and prevent repeat abuse
Logs/diagnostics/analytics: typically retained up to 24 months, unless a shorter period is used
Financial records: retained as required by law

We may remove or anonymize data for inactive accounts after 24+ months, where permitted.

7. Your Choices and Controls

You can:

Edit or update profile information in the App (where available)
Enable/disable notifications in your device settings
Enable/disable location permissions in your device settings
Use block and report tools for safety
Request access or deletion via support (support@solavelloapp.com)
Initiate account deletion within the App (where available)

Important: If you disable location permissions, nearby features may not work.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including:

HTTPS encryption in transit
Authentication and access controls
Database security rules and infrastructure protections

No system can be guaranteed 100% secure, but we work to protect your data.

9. International Data Transfers

Solavello is operated from Japan and uses service providers that may process data in the United States and other countries (e.g., Google/Firebase, RevenueCat, Apple services).

Where required, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) and industry-standard protections.

10. Children's Privacy

Solavello is intended for users 18 years and older.

We do not knowingly collect personal information from minors. If we learn a minor has created an account, we will delete it.

If you reside in the EU/EEA/UK/Switzerland, the following also applies:

11. Legal Bases for Processing

We process personal data under one or more of these bases:

Article 6(1)(b) (Contract): to provide and operate the App you request
Article 6(1)(f) (Legitimate Interests): to secure the App, prevent abuse, and improve reliability
Article 6(1)(c) (Legal Obligation): to comply with applicable laws
Article 6(1)(a) (Consent): where applicable, for certain optional features such as enabling push notifications (you can withdraw via device settings)

You may have the right to:

Access your data
Correct inaccurate data
Request deletion ("right to be forgotten")
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact support@solavelloapp.com.

You also have the right to lodge a complaint with your local data protection authority.

Non-EU Residents (Global Section)

If you are not an EU/EEA/UK/Switzerland resident, Solavello still follows the privacy practices described in this Policy.

13. Summary of Collection and Use (Global)

We collect and use information to:

Operate the App and provide core features (check-in, nearby display, Traveler's Plans, waves, likes)
Provide safety features (block/report)
Manage subscriptions (via Apple/RevenueCat)
Maintain security and improve performance

14. Requests

You can request access or deletion by contacting support@solavelloapp.com, and/or by using in-app account deletion where available.

15. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date and may provide additional notice in the App or on our website as required by law.

16. Contact Us

For questions or requests regarding privacy:

Email: support@solavelloapp.com
Data Controller / Operator: Jumpei Kasahara (Japan)